I Didn’t Receive a Circool Activation Email

When your school invites you to join Circool, you’ll receive an activation email with a subject line of "School District Name Invites you to Circool".  (example:  "Bayside School District invites you to Circool"). 

If you didn’t receive this email, here are some quick steps to resolve the issue.

Step 1: Check Your Inbox

• Search for an email from Circool (check spam/junk folders too).

• Look for subject lines like “School District Name Invites you to Circool .

Step 2: Resend the Activation Email

Even without the activation email, you can often have that email sent to you:

1. Go to https://www.circool.com/log-in

2. Search for your school district.

3. That will route you to your district homepage. 

4. Click "Resend Activation Email"

5. Tip: Your email must match the one listed in your school’s student information system (PowerSchool, SAM, etc.).

Step 3: Verify with Your School

If Circool doesn’t recognize your email:

• Contact your school registrar or front office.

• Ask them to confirm your email is entered correctly and marked as your Primary email in the school’s database.

• Once updated, Circool will sync overnight and you’ll be able to activate your account the next day.

Step 4: Still Need Help?

If you’ve confirmed your details with the school and still can’t log in, please reach out to our support at support@circool.com