Missing Children in My Circool

Created by Jason Routson, Modified on Thu, 16 Jul at 9:27 PM by Jason Routson

I Don’t See All My Children in Circool

If you are missing a child in your Circool account, don’t worry.

This usually happens because of how your parent or guardian information is listed in your school’s student records.

When to use this

Use this article if you can access Circool, but one or more of your children are not showing under My Circool.

Why this happens

Circool uses the parent and guardian information provided by your school.

A child may be missing if:

Your school has more than one parent or guardian account for you.
Your email address or phone number is listed differently on one child’s record.

Good to know: Your school manages the student and guardian information that appears in Circool.

What to do

Contact your school registrar or front office.
Ask them to confirm that your parent or guardian information is listed correctly for each child.
If you have more than one parent account, ask the school if those records can be consolidated or updated.
Once the school updates your information, Circool will usually sync overnight and your missing child should appear the next day.

Message you can send to your school

You can copy and paste this message to your school registrar or front office:

Subject: Help with Circool Parent Account

Hi,

I’m using Circool, but I’m not seeing all of my children in my account. Could you please check my parent or guardian information and confirm that my email address and phone number are listed correctly for each child?

If I have more than one parent account in the school records, could you please help consolidate or update those records? Once that is done, Circool should sync overnight.

Thank you for your help!

What happens next

After your school updates your information, Circool will usually sync overnight.

Once the update syncs, you should be able to see all of your children in your Circool account.

Note: Circool cannot directly change school student records. Your school will need to update the information first.

Helpful tips

1 Check each child’s school record: Your contact information should match across all children connected to you.
2 Ask the school first: Your school manages the parent, guardian, and student information Circool receives.
3 Allow time to sync: After the school updates your information, it may take until the next day to appear in Circool.

Need help?

Circool support is here to help.

If your school has updated your information and you still do not see all of your children in Circool, contact Circool support at support@circool.com. We will respond within one business day.