Using Circool During a Reunification Event

When to use this

Use this article if your school has asked you to use Circool during a reunification event, student pickup process, emergency pickup, or reunification drill.

What is a reunification event?

A reunification event is a school-managed process used to release students to approved parents, guardians, or approved pickup contacts.

Circool helps your school confirm who is picking up each student and keep the pickup process organized.

How you may be notified

Your school may send reunification instructions by email, text message, or another school communication tool.

Option 1: Check your email

1. Look for a message from your school or Circool with reunification instructions.
2. Open the message and carefully review the pickup location, time, and instructions.
3. Click the Open Circool button or link if one is included.

Option 2: Check your text messages

1. You may receive a text message with reunification or pickup instructions.
2. Tap the link in the text message to open Circool and view the details.

Option 3: Open Circool directly

1. Open Circool from your phone.
2. Look for reunification or pickup information from your school.
3. Follow the instructions shown in Circool.

What to do before you arrive

Before going to the pickup location, review the instructions from your school carefully.

• Open Circool on your phone.
• Make sure your Circool Pass is ready.
• Bring your photo ID.
• Go only to the pickup location provided by your school.
• Follow instructions from school staff or emergency personnel when you arrive.

Use Circool when you arrive

When you arrive at the reunification location, school staff may ask to scan your Circool Pass or verify your photo ID.

1. Follow the signs and instructions from school staff.
2. Open Circool on your phone.
3. Show your Circool Pass to the staff member helping with pickup.
4. Show your photo ID if asked.
5. Wait for school staff to confirm the student release.

Your school may use Circool to confirm your identity, verify that you are approved to pick up the student, and record the release.

Who can pick up my student?

Circool uses the parent, guardian, and pickup information provided by your school.

Only people approved by the school can pick up a student during a reunification event.

If you are not sure who is approved to pick up your student, please contact your school. Your school manages the approved pickup list.

What if you do not see the reunification event?

If you do not see reunification information in Circool, try these steps:

• Check the email or text message where your school sent instructions.
• Make sure you are opening Circool with the email address or phone number your school has on file.
• Search your email for Circool or your school’s name.
• Follow any direct instructions provided by your school.
• Contact Circool support if you need help opening Circool.

Why your school uses Circool for reunification

Reunification can be a busy and emotional process. Circool helps your school keep student pickup organized and focused.

Circool helps your school:

• Share reunification instructions with parents and guardians.
• Confirm who is approved to pick up each student.
• Help staff check parents and guardians in faster.
• Keep student release records more organized.
• Support a safer and more orderly pickup process.

What happens next

After school staff confirms your pickup, they will follow the school’s process to release the student.

You may receive a confirmation message after the student has been released, depending on your school’s settings.

Helpful tips

• 1 Read school instructions carefully: Pickup location and timing may be different from normal school pickup.
• 2 Have your Circool Pass ready: Opening Circool before you arrive can help make the process faster.
• 3 Bring your ID: Your school may ask to see a photo ID before releasing a student.
• 4 Use the phone number your school has on file: This helps you receive Circool text messages, if your school sends them.
• 5 Follow school instructions: During reunification, your school’s directions should always come first.

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